Yuliza Qzw

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Verified Reviewer
| map-marker San Francisco, California

Late fees

Couldnt connect to the customer care. Please help me with a call back at 312998****. Thanks. Its a little urgent.
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Charles L Cns

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Verified Reviewer
| map-marker Towson, Maryland

I was able to use phone number to contact on Monday

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could not print out label ----- @@@@@ will review after service is completed. bag has traveled one way so far.
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User's recommendation: print label as soon as possible

Lyra Xct
map-marker New Haven, Connecticut

TOTAL SCAM - lost our luggage & won’t refund

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Title says it all. Total scammers. They lost our luggage for a wedding, wont refund us, and specifically wont help us get it back.
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User's recommendation: Don’t even think about it.

Anonymous
map-marker Syracuse, New York

Missing Package - Tracking ID (277642****79)

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Missing Package - Tracking ID (277642****79). I need you to track as soon as possible and get my package.
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Frankie S Ynt

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Verified Reviewer
| map-marker Mountain View, California

THE WORST OF THE WORST!

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Updated by user Jul 01, 2022

Lugless customer service is not helpful at all, total waste of time

Original review Jul 01, 2022
My package was lost and UPS acknowledged that. The only thing Lugless needed to do was to file a claim with UPS but they refused to do anything. Moreover, they will keep charging you in different names afterwards. I have to call my bank to blacklist Lugless but even that did not stop them from sending you new bills.
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Loss:
$700
Cons:
  • Poor service
  • Unreliable
  • Unfair practices

Preferred solution: Let the company propose a solution

User's recommendation: DON'T USE, EVIL BUSINESS

Anonymous
map-marker Boonton, New Jersey

To find out about pickup

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I have scheduled pick up, but there was no proper communication and I was waiting for pick up but no one came to pick up my bags. I ended up by dropping off by myself
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Anonymous
map-marker Hillsboro, Oregon

File a claim

All the five boxes were damaged when I received it and the stuffs inside the boxes too. I would like to file a claim for my delivery.
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MANISHA M Lku
map-marker Punxsutawney, Pennsylvania

LugLess is unfair

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I used service from this company to create shipping labels from Fedex to ship my luggage to Pittsburgh. The luggage was lost in transit and finally delivered after 40 days with many items missing and damaged. I filed a claim with Fedex for the missing items and they approved a claim of $120.21. Fedex however sent this amount to LugLess. LugLess is now refusing to send me the amount sent by Fedex for my damages stating that it's not their policy to do so. Using this service has led to over a month of harassment and loss of property.
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Loss:
$120
Cons:
  • Unreliable
  • Terrible customer service
  • Unfair practices

Preferred solution: Amount paid by Fedex to them based on my claim.

User's recommendation: Avoid at all costs

Anonymous
map-marker Mumbai, Maharashtra

Pathetic handling of luggage

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LugLess - Pathetic handling of luggage
I shipped 4 bags to New York from Buffalo. Out of 4 bags, 2 got damaged severely. Upon contacting lugless, they absolved themselves of any responsibility saying I should've opted for higher coverage plan! In short, if you don't opt of higher coverage, Lugless will not give a damn about your luggage! Avoid at all costs!!!
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Harmoney Otj

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Verified Reviewer
| map-marker New Hope, Pennsylvania

Luggage did not arrive

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Original review Nov 07, 2021
I paid $67 to have my luggage shipped because I am disabled. I leave Tuesday and my luggage has still not arrived. I had to buy clothes for a wedding I flew in for. You guaranteed 4 days. It will be 8. Ridiculous, and I want my money back. Mostly, I want my damn luggage.
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1 comment
Guest

Sitting in a ski resort with no clothes or equipment. No way to contact Lugless and no forward contact from them. Never again

Jerica C Yzg

Billing

I have been charged way extra than i received an invoice of! Can you provide me the invoice of the charges charged on my card. It is urgent and of a very high priority
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