LugLess
Reviews and Complaints
Baltimore, Maryland
Pickup time and person
The pickup time was 11 in the morning and the fedex person doing the pickup was really efficient and very helpful.
User's recommendation: Great wayvto move boxes and suitcases in an affordable rate. Do try definitely.
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Verified ReviewerEnquiry
- - No account number provided; only a FedEx number given.
- - Package not picked up; $12 fee charged.
- - Refund of $12 requested.
Didn’t get the refund for shipping charges costed additional
This is the worst company I have ever seen. I don't have an account number with them.
The only thing you provided is a FedEx number, and they are not picking up my package.
You charged me an additional $12 for door pickup. I need my refund of $12 because I already shipped the package to a nearby FedEx facility.
- Time waste
Preferred solution: Price reduction
User's recommendation: Do not use lugless
Help with label
Can luckless send me a PDF Label for my bags? All the nearest fedex around me do not have the QR CODE SCAN.
I need to drop off the bags at 4pm today
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johnson City, New York
Horrendous Company
Lugless ignored my complaints and refused to even entertain discussing the delay of 12 days for my shipment and the destruction of the suitcase and many of the contents.
Second, it took 10 days of calling daily in search of my suitcases before they were delivered (for what was supposed to be next day delivery).
Third, one of my suitcases was delivered, damaged beyond repair and Lugless refused to replace it.
UPS claims Lugless did not follow its rules and they should be responsible.
Lugless is a horrible company all-around with an appalling customer service ethos. Stay away from them.
- Slow service
- Takes no responsibility
- Awful customer service
Preferred solution: Reimbursement for damaged luggage
User's recommendation: Stay away from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have receipt for luggage
I have sent a copy of my receipt and a copy of my destroyed luggage and I am going on another t
I am writing because I have submitted all docs and I'm planning another trip and have no luggage, I need to know what is happening with my claim submitted last month and how I will get another piece of luggage. I await your reply please tell me What's going on thank you Angela Smith
Lewisville, Texas
Refund
I feel exhausted . HELPLESS.
I did not get to speak to a single Lugless agent on chat or call.
And I lost 100 dollars and my luggage not delivered . Please help
Cedar Park, Texas
Account issue
Hi
I need to cancel my subscription because I was not using it but I paid for two months and I used for 1 time
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Verified ReviewerI did not like the lugless
I claimed for my losses and they did not pay me. Instead, they gave me credit in Lugless.
What should I do with that? I need that money in my card.
- Irresponsible
Preferred solution: Full refund
Luggage’s damage
My issue was not resolved
Luggage damage in the transit and also in formed Fedxabout the fragile handle with care and still damaged
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Verified ReviewerWorst Serviy
Nobody responded :(
I've recently made a shipment with Lugless (Fedex) and one of my bags hasn't arrived. There's no contact number to reach Lugless and you have to pay if you need to speak.
For my lost bag (30kg), the compensation they said they'll provide is $500.
Just to buy a new bag, it costs me $200 and I have a lot of important items in the bag. I've moved to a new place with no luggage now.
- Worst service that bagage being lost
Preferred solution: I need compensation for whole worth of the bag
User's recommendation: I would’d suggest someone to choose lungless and if you do, then take the premium safety package (not sure if they pay for that)
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Verified Reviewer |
Kortrijk, Flemish Region
AWFUL, UNRELIABLE, DECEPTIVE, AND UNHELPFUL. (UNACCOUNTABLE TOO!)
I shipped my packages with them. They were shipped to the wrong address because they said that FedEx did not have the address, so I was charged for the updated address which was incorrectly input.
I then showed proof that I had put the correct address. My boxes were sent to the wrong address, and I had to track them down since they appeared delivered. The boxes were opened and beaten up. I paid for additional insurance.
After I provided evidence of their mistake, I was given a 60 dollar credit. (LIKE I WOULD USE THEM AGAIN?) I then put in a claim for the missing and damaged items they were aware of. After communicating with them about how I was sick and had to track down the boxes and itemize the missing items, I provided all the evidence: pictures of the beat-up boxes, and damaged items with the bills. Before even reviewing the claim, they denied it.
I then told them they had sent me an email saying the claim was still open. After I addressed it, they apologized and said they would review the claim. Within minutes, they said that they did not cover these items. They only cover clothes.
Why did I purchase this insurance? They said they were transparent about this 'fine print'. The thing is, independently of the coverage, they are responsible for shipping my boxes to the WRONG ADDRESS. They charged me additional fees for this, and then I had a load of missing items.
They were 'sorry' but not accountable. They are not worth the trouble because they are unhelpful and grossly incompetent. Also, it was deceptive to CHARGE me for the error. They also said I cannot claim issues through FedEx since I purchased insurance through them.
They literally charged me a MONTH later for mistakes made by them. They credited it, blaming FedEx, and then are not taking responsibility for shipping my boxes to an address I did not provide. How is that fair? How is that legit?
They are incompetent and deceptive. Borderline-fraud. They skim with these made-up fees. Meanwhile, they only cover clothes and sports equipment.
What is the point of shipping with them when anywhere else is more reliable? They do this to customers; 'fake fees' a month after.
- Deceptive fees
- Unhelpful
- Sneaky
Preferred solution: Price reduction
User's recommendation: do not trust, they are unhelpful and unreliable.
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Verified Reviewer |
Adelaide, South Australia
Worst experience with Lugless and they do not have cyst care number
My baggage was lost. I did not get proper support.
I have raised a claim, but FedEx personnel were saying that the claim had to be reported from the shipper's end. I did not receive any refund and it was completely lost.
- Do not go through lugless
Preferred solution: Full refund
User's recommendation: Very bad experience and do not ever go to lugless as if you lose the baggage, they don’t do anything
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Verified Reviewer |
Fort Dodge, Iowa
Very bad experience, my baggage lost
My baggage was lost and I have contacted fedex and Lugless through emails.I have opened the claim as well. FedEx were telling the claim has to be raised from Lugless.
One bad thing is lugless doesnt have the customer service number and Through emails, I am not getting any kind of resolution. Please do not courier in Lugless, they dont care if your baggage is lost
- Worst service of your baggage is lost
- Support is very bad
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannnot book any bags to kansas city mo
Dear LuggageLess Support Team,
I hope this message finds you well.
I am writing to inform you that I am currently experiencing difficulties when attempting to book baggage services to Kansas City, MO. Despite multiple attempts, the system does not allow me to proceed with the booking.
Could you please assist me in resolving this issue? I would appreciate it if you could look into the matter as soon as possible, as I need to finalize my travel arrangements.
Thank you for your prompt attention to this matter.
Best regards,
Parth Jain
Parth.hc.jain@***.comn
Garden City, New York
Bait and switch - deceptive marketing practices
LugLess uses billable weight vs actual weight. Billable weight invariably results in a calculated weight that is two times if not more than actual weight.
I initial paid $167 to ship three snowboard bags and then ended up with an additional $205 charge.
The definition of billable weight is only disclosed, and buried, in a 14 page terms and conditions document. Do not use their service, and if you do expect to pay more than the advertised rate.
User's recommendation: Do not use LugLess
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