Anonymous
map-marker Campton Lower Village, New Hampshire

Still no word. Still no golf clubs

Still no word- Still no golf clubs! Clubs were scheduled to be delivered June 5

A claim has been filed with Lugless as well as FedEx

It's like no one cares!!!

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Stephen L Rsq

Check to see if I paid

Have been given the run around about shipping my golf clubs. Would love to have a phone number to speak to a human

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Preferred solution: A phone number so I may speak to a human

User's recommendation: So not use this company

Anonymous
map-marker Delray Beach, Florida

Awful company. They are fast taking your and slow on delivery. Took 3 weeks to ship skis from MA to CO. Promised a 5 day turnaround. No customer support at all.

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Promised to deliver skis in 4-5 day. Took 15 days.

Had to rent skis for over 1000.00.

No refund or accountability. DO NOT USE!!

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Nahshon Xty

Hello, I need to talk to LugLess customer...

Hello, I need to talk to LugLess customer service, I need the number to call them, I accidentally made two payment at the same time for one box

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Anonymous

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Verified Buyer
| map-marker New York, New York

Bad service, worst customer service

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LugLess - Bad service, worst customer service
LugLess - Bad service, worst customer service - Image 2
LugLess - Bad service, worst customer service - Image 3
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LugLess - Bad service, worst customer service - Image 5

Lugless is one of the worst shipping options I've used. At every step of the way, they kept upselling me on services.

I purchased the most expensive package because their rep convinced me that it comes with better customer support and higher coverage.

My luggage was late in arriving, to begin with. When it did finally arrive, it was damaged beyond repair. There was industrial oil all over the suitcase and was broken in several places. The oil had seeped into the suitcase and damaged clothing as well.

When I opened a claim, lugless tried stonewalling with delayed responses and phone numbers that wouldn't be answered.

Then they asked for pictures several times.

At the end, they denied the claim on frivolous, made-up grounds.

I'm not dropping the matter here but wanted other customers to be aware of this unscrupulous, disrespectful company.

Check their rating and reviews on the Better Business Bureau site before you use them! https://www.bbb.org/us/ny/albany/profile/travel-services/lugless-0041-2********/customer-reviews.

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User's recommendation: Do not use them unless you want all your stuff damaged

Bhagya G Rih

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Verified Reviewer
| map-marker Aurora, Illinois

Cancellation for Delivery

Hello,

Iam expecting refund for cancelled delivery.I am a student here due to my health reasons I could not travelled to the delivery destination where my luggage shipment was cancelled.

I request you to please understand on valid reason at my reason and looking forward for refund which will help me at my situation right now .

Thank you

Bhagya

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Yuliza Qzw

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Verified Reviewer
| map-marker San Francisco, California

Late fees

Couldnt connect to the customer care. Please help me with a call back at 312998****.

Thanks. Its a little urgent.

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Charles L Cns

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Verified Reviewer
| map-marker Towson, Maryland

I was able to use phone number to contact on Monday

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could not print out label -----

@@@@@ will review after service is completed. bag has traveled one way so far.

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User's recommendation: print label as soon as possible

Lyra Xct
map-marker New Haven, Connecticut

TOTAL SCAM - lost our luggage & won’t refund

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Title says it all. Total scammers. They lost our luggage for a wedding, wont refund us, and specifically wont help us get it back.

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User's recommendation: Don’t even think about it.

Anonymous
map-marker Syracuse, New York

Missing Package - Tracking ID (277642****79)

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Missing Package - Tracking ID (277642****79). I need you to track as soon as possible and get my package.

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Frankie S Ynt

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Verified Reviewer
| map-marker Mountain View, California

THE WORST OF THE WORST!

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Updated by user Jul 01, 2022

Lugless customer service is not helpful at all, total waste of time

Original review Jul 01, 2022

My package was lost and UPS acknowledged that.

The only thing Lugless needed to do was to file a claim with UPS but they refused to do anything.

Moreover, they will keep charging you in different names afterwards.

I have to call my bank to blacklist Lugless but even that did not stop them from sending you new bills.

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Loss:
$700
Cons:
  • Unfair practices
  • Terrible customer service
  • Poor service

Preferred solution: Let the company propose a solution

User's recommendation: DON'T USE, EVIL BUSINESS

Anonymous
map-marker Boonton, New Jersey

To find out about pickup

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I have scheduled pick up, but there was no proper communication and I was waiting for pick up but no one came to pick up my bags. I ended up by dropping off by myself

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Anonymous
map-marker Hillsboro, Oregon

File a claim

All the five boxes were damaged when I received it and the stuffs inside the boxes too. I would like to file a claim for my delivery.

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MANISHA M Lku
map-marker Punxsutawney, Pennsylvania

LugLess is unfair

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I used service from this company to create shipping labels from Fedex to ship my luggage to Pittsburgh. The luggage was lost in transit and finally delivered after 40 days with many items missing and damaged.

I filed a claim with Fedex for the missing items and they approved a claim of $120.21. Fedex however sent this amount to LugLess.

LugLess is now refusing to send me the amount sent by Fedex for my damages stating that it's not their policy to do so. Using this service has led to over a month of harassment and loss of property.

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Loss:
$120
Cons:
  • Unreliable
  • Terrible customer service
  • Unfair practices

Preferred solution: Amount paid by Fedex to them based on my claim.

User's recommendation: Avoid at all costs

Anonymous
map-marker Mumbai, Maharashtra

Pathetic handling of luggage

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LugLess - Pathetic handling of luggage

I shipped 4 bags to New York from Buffalo. Out of 4 bags, 2 got damaged severely.

Upon contacting lugless, they absolved themselves of any responsibility saying I should've opted for higher coverage plan!

In short, if you don't opt of higher coverage, Lugless will not give a damn about your luggage! Avoid at all costs!!!

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