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Contact LugLess Customer Service

How to Reach a Person at LugLess

Verified Contact Information

Toll-Free Number:

  • 1-800-463-3339
Call Now

General Info:

  • 1-800-742-5877

Customer Service:

hello@lugless.com
Send Message

LugLess Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular LugLess Phone Number
1 (800) 463-3339
Average Hold Time
00:02:25
Average Calls duration
3 minutes
Most Popular LugLess Email Address
hello@lugless.com
LugLess Live Agent Availability
9% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
View full overview

How to Contact LugLess?

Most Popular Number:

(800) 463-3339
Total calls: 486 Issues resolved: 8 Last call: Jul 12, 2026

The company has published two LugLess customer service numbers where customers can contact their agents for issues and concerns or request more information. The toll-free number to speak to a company representative is 1-800-463-3339. Another LugLess phone number to speak to the support team is 1-800-742-5877. Individuals can dial any of these helplines to get help regarding shipping-related questions about drop-off, pickup, transit, and delivery. They can also enquire about profile management, payment, transaction history, and more by dialing one of the Lugless contact numbers.

There is only one email address to contact the LugLess customer care team. This Lugless contact information is hello@lugless.com. While individuals can email this account, it does not provide support. Also, the emails are reviewed only during business hours. This makes it inconvenient for urgent matters. If individuals need immediate assistance, it's recommended to dial the LugLess customer service number. This email account does not provide support and is monitored during normal business hours.

LugLess corporate office is in the United States. The address is 50 Congress Street, Boston, MA, United States. People with complex matters and issues can visit the corporate office for assistance from the agent. This address can also mail official documents to the LugLess customer care team.

To contact the company online, visit the LugLess website and click Sign In. This will log you into your dashboard and connect you to the support team for efficient assistance. Customers with general queries and concerns can get their answers faster by browsing information on the website's Help Center page. Clients can initiate a LugLess login to their account or refer to their booking confirmation email for ways to access LugLess support.

PissedConsumer Club

Contact Information

LugLess Website:

LugLess Help Center:

Corporate Office Address:

LugLess
50 Congress Street
Boston, Massachusetts
United States

Summary of LugLess Customer Service Calls

577 TOTAL
CALLS
03:02 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call LugLess?

Shipping and Delivery Question:

  • “Upgrade my delivery”
  • “Package damaged”
  • “I lost my package”

Request for Information Question:

  • “How to get luggage pocket and zip for my bag. I ship vanilla flavor”
  • “To find out about pickup”
  • “Questions on the pricing”

Payments and Charges Question:

  • “Extra money deducted from my bank account”
  • “Billing Inquiry”
  • “Charged extra money”

Return/ Replace Question:

  • “Change drop off to pick up”
  • “Incorrect Charge”
  • “Change location of item”

Product/ Service Question:

  • “Damaged my luggage”
  • “Luggage’s damage”
  • “Luggage was broken”

Refund Question:

  • “Refund”
  • “Refund details”

Staff Question:

  • “Poor service”
  • “Doubling for service”
  • “Inquires about their services”

Account Question:

  • “How should I provide the gate passcode to lugless”
  • “Account issue”
  • “Account locked”

Activation/ Cancellation Question:

  • “I have dropped my luggage at FedEx which I booked via lugless. But once I dropped it got cancelled so how can I track it now and make another label for it.”
  • “Cancel order”
  • “Cancel a delivery”

Other Question:

  • “Baggage”
  • “Bag”
  • “Pick up”

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