LugLess Phone Numbers and Emails

Toll-Free Number:

  • (800) 463-3339
  • (800) 742-5877

LugLess Email:

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LugLess Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    90% phone 10% email
  • The best phone number to call LugLess is 8004633339. 82% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday.

  • Be prepared for the call as LugLess may ask you for the following information to identify you as a customer: email or first and last name.

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Contact Information

LugLess Website:

LugLess Help Center:

LugLess Rating Based on 17 Reviews

Rating details

more details
Price Affordability
Customer service
Insurance Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is LugLess's Customer Service?

Sharonne Wwc
Sharonne Wwc
Feels Satisfied | Dec 13, 2023

They are taking care of it.

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Nezar Zhr
Nezar Zhr
Feels Disappointed | Feb 15, 2023

The website is not elaborative, there must be specific customer care where customer can call can to lugless representative not the AI chatbot, as that doesn't solve the problem. On call with fedex, the customer representative keep on going on mute without informing leading me no clue.

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Ralph S Eoc
Ralph S Eoc
Feels Disappointed | Nov 22, 2022


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Summary of LugLess Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call LugLess?

Shipping and Delivery Question:

  • “My bag didn't get where it was supposed to go”
  • “Problem with delivery”
  • “Shipping”

Request for Information Question:

  • “Have many questions”
  • “Questions about my bags”
  • “Have question, want to order”

Payments and Charges Question:

  • “Extra amount charged”
  • “Extra charge on baggage”
  • “Double billing”

Product/ Service Question:

  • “Broken items”
  • “Damaged shipment”
  • “Damaged luggage”

Return/ Replace Question:

  • “Change”
  • “Change address”
  • “Need a new return label to send back early”

Staff Question:

  • “Pick up service”
  • “Worst customer service. I had a damage and they don’t even pay back 30% of your loss.”

Account Question:

  • “Account locked”

Refund Question:

  • “Refund”

Other Question:

  • “Check regarding courier”
  • “Weight of baggage”
  • “Pick up”

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