LugLess Phone Numbers and Emails

Toll-Free Number:

  • (800) 463-3339
  • (800) 742-5877

LugLess Email:

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Contact Information

LugLess Website:

LugLess Help Center:

LugLess Rating Based on 16 Reviews

Rating details

1.8
more details
Price Affordability
Customer service
Insurance Quality
Value for money

Rating stats

Rating trend

How Good is LugLess's Customer Service?

Sharonne Wwc
Sharonne Wwc
Feels Satisfied | Dec 13, 2023

They are taking care of it.

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Nezar Zhr
Nezar Zhr
Feels Disappointed | Feb 15, 2023

The website is not elaborative, there must be specific customer care where customer can call can to lugless representative not the AI chatbot, as that doesn't solve the problem. On call with fedex, the customer representative keep on going on mute without informing leading me no clue.

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Ralph S Eoc
Ralph S Eoc
Feels Disappointed | Nov 22, 2022

Horrible.

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Summary of LugLess Customer Service Calls

278 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call LugLess?

Shipping and Delivery Question:

  • “Shipping”
  • “Shipping boxes”
  • “Need to discuss shipment”

Request for Information Question:

  • “Have question, want to order”
  • “Help with label”
  • “Question regarding luggage service”

Payments and Charges Question:

  • “Extra charge on baggage”
  • “Double billing”
  • “A charge”

Product/ Service Question:

  • “Broken items”
  • “Damaged shipment”
  • “Damaged luggage”

Staff Question:

  • “Pick up service”
  • “Worst customer service. I had a damage and they don’t even pay back 30% of your loss.”

Return/ Replace Question:

  • “Change address”
  • “Need a new return label to send back early”

Account Question:

  • “Account locked”

Refund Question:

  • “Refund”

Other Question:

  • “Prices”
  • “Luggage information”
  • “Missing luggage”

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