LugLess
LugLess Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LugLess has 1.6 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend LugLess to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Save your money and DO NOT use them at all costs.", "Dont ever come to lugless( i lost my bag), which has the worst service and the way they deal with customer is very bad!", "You answer the phone", "Great wayvto move boxes and suitcases in an affordable rate. Do try definitely.", "Do not use this company LUGLESS".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LugLess has 1.6 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend LugLess to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Save your money and DO NOT use them at all costs.", "Dont ever come to lugless( i lost my bag), which has the worst service and the way they deal with customer is very bad!", "You answer the phone", "Great wayvto move boxes and suitcases in an affordable rate. Do try definitely.", "Do not use this company LUGLESS".
Most users ask LugLess for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top LugLess Reviews
"Pickup time and person"
The pickup time was 11 in the morning and the fedex person doing the pickup was really efficient and very helpful. User's recommendation: Great wayvto move...
"Extremely Disappointing Experience with Lugless Premium Service & FedEx Ground"
I would give them -10 stars. I booked the Premium Lugless Service that included FedEx Ground door to door services and it turned into a complete nightmare....
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Extremely Disappointing Experience with Lugless Premium Service & FedEx Ground
I would give them -10 stars.
I booked the Premium Lugless Service that included FedEx Ground door to door services and it turned into a complete nightmare.
Pickup chaos: My pickup was scheduled for July 29 (8 XL boxes + 4 suitcases). FedEx repeatedly failed to show up, giving me excuse after excuse about a missing apartment number on the label.
Every day I was promised priority pickup and every day I was let down. At one point they even sent a FedEx Express driver who only handles envelopes.
Rude & unprofessional staff: When a FedEx Ground driver finally came, she mocked me on her AirPods (picking up boxes at some stupid persons apt), refused to use her dolly, demanded I carry everything outside to her(who was standing at the door), when I asked for some time till my husband came up she slammed the door in my face and left without taking my boxes. Absolutely unacceptable.
Forced to DIY: With my lease ending, I had no choice but to rent a U-Haul and personally haul everything to a FedEx office despite paying for a premium door-to-door service.
Damaged & missing items: When my boxes arrived, several were torn, taped back together, or replaced with unrecognizable boxes. Fragile items were broken, and I lost expensive clothes and bags.
This was the worst moving/shipping experience of my life.
Lugless and FedEx Ground caused unnecessary stress, financial loss, and emotional strain. Save your money and avoid them at all costs
User's recommendation: Save your money and DO NOT use them at all costs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipping in advance to residential
I don't have any resolution. I don't have any contact to speak to a real person.
Federal Express quotes me higher prices than the airport. Nothing has been resolved or initiated.
I would like to speak to a live person before I submit any payment to secure my deliveries. I'm still interested if the prices are truly lower.
Preferred solution: I would like Service with a live person. I have golf clubs and two pieces of luggage that I’m trying to reduce the cost from shipping through the airport in advance. Can you help me?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDoubling for service
Double charging on the card, and I want my money back. It will not stop charging, and it is annoying and hindering.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bridgeport, Connecticut
Claim
This is the worst experience I've ever had. I lost my bag, and they are not even responding properly. But not only me; one of my friends also lost her bag with luggage, and they are tied up with FedEx, which is the worst!
- Worst service that bagage being lost
- Customer service is not good
- Dont respond properly
Preferred solution: Full refund
User's recommendation: Dont ever come to lugless( i lost my bag), which has the worst service and the way they deal with customer is very bad!!!
Worst service. I lost my luggage worth 500-600$
I requested two checkin bags from Chicago to North Carolina. They connected it to FedEx and the FedEx says they only picked up one bag.
The other bag is lost. They took it but they didn't scan it, which says that they cannot track it anymore. Iam a usa visitor for the first time and they ruined my experience. Lost all my essentials.
Worst service. No response with lot of calls.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rosario, Santa Fe
No one has taken care of my claim
I filled out my claim, sent a copy of the receipt, and pictures of my luggage, and no one has sent me money back. I don't have luggage, and I'm planning to go on a trip within the next couple of weeks, and I have no luggage.
Preferred solution: Full refund
User's recommendation: Do not use this company LUGLESS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue with labels
Your phone number put me through to FedEx and they had no information about my lugoess order. I just need to print the labels and put them in the bag so my daughter can apply them and have her bags shipped back.
User's recommendation: You answer the phone
Baltimore, Maryland
Pickup time and person
The pickup time was 11 in the morning and the fedex person doing the pickup was really efficient and very helpful.
User's recommendation: Great wayvto move boxes and suitcases in an affordable rate. Do try definitely.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLuggage’s damage
They completely broke my luggage and issued no refund. I was trying to reach customer service, but it seems like there is no use. Complete waste of money.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEnquiry
Didn’t get the refund for shipping charges costed additional
This is the worst company I have ever seen. I don't have an account number with them.
The only thing you provided is a FedEx number, and they are not picking up my package.
You charged me an additional $12 for door pickup. I need my refund of $12 because I already shipped the package to a nearby FedEx facility.
- Time waste
Preferred solution: Price reduction
User's recommendation: Do not use lugless
Help with label
Can luckless send me a PDF Label for my bags? All the nearest fedex around me do not have the QR CODE SCAN.
I need to drop off the bags at 4pm today
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johnson City, New York
Horrendous Company
Lugless ignored my complaints and refused to even entertain discussing the delay of 12 days for my shipment and the destruction of the suitcase and many of the contents.
Second, it took 10 days of calling daily in search of my suitcases before they were delivered (for what was supposed to be next day delivery).
Third, one of my suitcases was delivered, damaged beyond repair and Lugless refused to replace it.
UPS claims Lugless did not follow its rules and they should be responsible.
Lugless is a horrible company all-around with an appalling customer service ethos. Stay away from them.
- Awful customer service
- Slow service
- Takes no responsibility
Preferred solution: Reimbursement for damaged luggage
User's recommendation: Stay away from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have receipt for luggage
I have sent a copy of my receipt and a copy of my destroyed luggage and I am going on another t
I am writing because I have submitted all docs and I'm planning another trip and have no luggage, I need to know what is happening with my claim submitted last month and how I will get another piece of luggage. I await your reply please tell me What's going on thank you Angela Smith
Lewisville, Texas
Refund
I feel exhausted . HELPLESS.
I did not get to speak to a single Lugless agent on chat or call.
And I lost 100 dollars and my luggage not delivered . Please help
Cedar Park, Texas
Account issue
Hi
I need to cancel my subscription because I was not using it but I paid for two months and I used for 1 time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI did not like the lugless
I claimed for my losses and they did not pay me. Instead, they gave me credit in Lugless.
What should I do with that? I need that money in my card.
- Irresponsible
Preferred solution: Full refund
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