LugLess
LugLess Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LugLess has a 1.5 star rating from 26 reviews and 22% of users would likely recommend; overall sentiment is mostly dissatisfied.
Key Takeaways for Future Customers
- Check LugLess reviews for claims about lost or damaged luggage before booking.
- Expect customer complaints about refunds and billing; confirm refund and cancellation policies.
- Be cautious with subscriptions or auto-ship and verify final charges to avoid hidden fees.
Negative Feedback / Risk Areas
- Frequent reports of poor customer service and unreachable support.
- Many refund delays or denied claims and disputes over billing and double charges.
- Recurring lost, late, or damaged luggage and unreliable tracking.
Positive Feedback
Some users report prompt pickups and occasional fast deliveries when service works as expected.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LugLess has a 1.5 star rating from 26 reviews and 22% of users would likely recommend; overall sentiment is mostly dissatisfied.
Key Takeaways for Future Customers
- Check LugLess reviews for claims about lost or damaged luggage before booking.
- Expect customer complaints about refunds and billing; confirm refund and cancellation policies.
- Be cautious with subscriptions or auto-ship and verify final charges to avoid hidden fees.
Negative Feedback / Risk Areas
- Frequent reports of poor customer service and unreachable support.
- Many refund delays or denied claims and disputes over billing and double charges.
- Recurring lost, late, or damaged luggage and unreliable tracking.
Positive Feedback
Some users report prompt pickups and occasional fast deliveries when service works as expected.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I did not got my 2nd box
I did not get my 2nd box, and I tried to call them but did not get information about my parcel. Very bad customer service.
- Very bad service
Preferred solution: Deliver product or service ordered
User's recommendation: Not recommended
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Overland Park, Kansas
Giving wrong delivery date and my shipment is not tracking from March 30
Not good my laguage is missing, it has evrthing in thise 2 check in bags all my lauguagge
My language is stoped tracking and iis is not delivered in the due date and I called customer care multiple times and they also dont know about the package
Charlotte, North Carolina
Good service
Excellent it is a great service . Very prompt it reached a day earlier . I will recommend this to everyone
Cumming, Georgia
I got my package delivered but have some issue
- - Paid for 75lbs, only 45lbs were sent; I want a refund for 30lbs.
- - FedEx number was given; told to contact Lugless, but I can't find Lugless contact.
I sent a package of 45lbs but I paid for 75lbs and now I want my money back and when I try to contact the cub care about the issue they are only given me the FedEx number and they want me to contact with the lugless members and I cant find the number for lugless any where. Im so pissed with that I just want my money back for the rest that which I paid for.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely Disappointing Experience with Lugless Premium Service & FedEx Ground
- - Pickup was missed on July 29 with excuses about apartment number.
- - A FedEx driver mocked me, refused a dolly, slammed the door, and damaged items.
I would give them -10 stars.
I booked the Premium Lugless Service that included FedEx Ground door to door services and it turned into a complete nightmare.
Pickup chaos: My pickup was scheduled for July 29 (8 XL boxes + 4 suitcases). FedEx repeatedly failed to show up, giving me excuse after excuse about a missing apartment number on the label.
Every day I was promised priority pickup and every day I was let down. At one point they even sent a FedEx Express driver who only handles envelopes.
Rude & unprofessional staff: When a FedEx Ground driver finally came, she mocked me on her AirPods (picking up boxes at some stupid persons apt), refused to use her dolly, demanded I carry everything outside to her(who was standing at the door), when I asked for some time till my husband came up she slammed the door in my face and left without taking my boxes. Absolutely unacceptable.
Forced to DIY: With my lease ending, I had no choice but to rent a U-Haul and personally haul everything to a FedEx office despite paying for a premium door-to-door service.
Damaged & missing items: When my boxes arrived, several were torn, taped back together, or replaced with unrecognizable boxes. Fragile items were broken, and I lost expensive clothes and bags.
This was the worst moving/shipping experience of my life.
Lugless and FedEx Ground caused unnecessary stress, financial loss, and emotional strain. Save your money and avoid them at all costs
User's recommendation: Save your money and DO NOT use them at all costs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFedEx is not answering questions regarding the package
Morning answers, it’s stupid
Whatever was on the call was Spanish. I couldn't understand a word, and there was no option for English. This is my first time doing it, and I can't understand ***
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
Unable to track package
Package delivered early. I am not at the address.
The suitcase has the potential to go missing. Please help hold the suitcase.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Terrible…no customer service no accountability
No customer service no accountability unable to contact anyone to talk to no customer service phone number do not use
City Of Saint Peters, Missouri
Help in shipping luggage
Help me regarding luggage transfer. I have a mattress, bed frame, and 3 suitcases. Unsure of the weight, so please help me how to transfer.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipping in advance to residential
- - There is no contact; nothing has been resolved.
- - Federal Express quotes higher prices than the airport; still interested if prices are truly lower.
I don't have any resolution. I don't have any contact to speak to a real person.
Federal Express quotes me higher prices than the airport. Nothing has been resolved or initiated.
I would like to speak to a live person before I submit any payment to secure my deliveries. I'm still interested if the prices are truly lower.
Preferred solution: I would like Service with a live person. I have golf clubs and two pieces of luggage that I’m trying to reduce the cost from shipping through the airport in advance. Can you help me?
Worst service. I lost my luggage worth 500-600$
- - Two checked bags from Chicago to NC; one bag wasn't scanned and is lost.
- - FedEx says they picked up only one bag; the other cannot be tracked.
I requested two checkin bags from Chicago to North Carolina. They connected it to FedEx and the FedEx says they only picked up one bag.
The other bag is lost. They took it but they didn't scan it, which says that they cannot track it anymore. Iam a usa visitor for the first time and they ruined my experience. Lost all my essentials.
Worst service. No response with lot of calls.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDoubling for service
Double charging on the card, and I want my money back. It will not stop charging, and it is annoying and hindering.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bridgeport, Connecticut
Claim
- - My bag was lost and customer service is not responding properly.
- - A friend also lost her bag and they are tied up with FedEx.
This is the worst experience I've ever had. I lost my bag, and they are not even responding properly. But not only me; one of my friends also lost her bag with luggage, and they are tied up with FedEx, which is the worst!
- Customer service is not good
- Worst service that bagage being lost
- Dont respond properly
Preferred solution: Full refund
User's recommendation: Dont ever come to lugless( i lost my bag), which has the worst service and the way they deal with customer is very bad!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rosario, Santa Fe
No one has taken care of my claim
- - I filed a claim, sent the receipt copy and luggage photos, and have not received a refund.
- - I don't have luggage and will travel soon.
I filled out my claim, sent a copy of the receipt, and pictures of my luggage, and no one has sent me money back. I don't have luggage, and I'm planning to go on a trip within the next couple of weeks, and I have no luggage.
Preferred solution: Full refund
User's recommendation: Do not use this company LUGLESS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue with labels
- - The phone number routed me to FedEx with no information about my order.
- - I need to print the shipping labels and have my daughter apply them to ship the bags back.
Your phone number put me through to FedEx and they had no information about my lugoess order. I just need to print the labels and put them in the bag so my daughter can apply them and have her bags shipped back.
User's recommendation: You answer the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLuggage’s damage
They completely broke my luggage and issued no refund. I was trying to reach customer service, but it seems like there is no use. Complete waste of money.
Preferred solution: Full refund
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