LugLess
Reviews and Complaints

I paid around $50 dollars to send a bag with Lugless, including the support package. The same bag home weighted in at the Delta counter at 53 dollars and they charged my 30$.

Why oh why did I not just use the airline. The massive hidden catch with Lugless is that they use Fedex who can measure the bag after you drop it off, then charge fees they never told you about. I received an email weeks later that my 53 pound bag was over 90 pounds in Dimensional Weight, thereby costing an extra $96 dollars in overweight penalities and an extra $146 for a "Large Package Charge with Peak Surcharge." I remeasured the bag and found that the measurements Fedex took were incorrect. Still, Lugless passes on the fees to me and points back at Fedex if you'd like to make a claim, which of course Fedex denied.

I find it unacceptable that Fedex and Lugless can collude to charge these extraordinary fees without advising the customer before hand, and then point back at the other and say their hands are tied. Can you IMAGINE paying almost $300 dollars to ship a bag across the country when I can pay $30 for the airline to do it?

What kind of a business model is that? Not one that will work for very long I'm sure

On July 10, 2023 you received 2 luggages from me to be shipped from 106 sierra Dr, Pittsburg, Ca to 4102 Link Ave, Nottingham, MD. On July 17, only one luggage has been received.

I have yet to receive the other. When I shipped my bags through you, I was told the insurance is 700.00. Now that you are aware and have evidence that my bag did not make it to its final destination, you have not given the amount.

Please send my check or money order to: Christiana Caphart at 4102 Link AVe., Nottingham.

If I do not receive this by the 15th of this month, I will report you to the better business bureau and have my lawter sue you for damages. Thanks!

Christiana Palma Caphart (tracking# 780784****45 and claim # GWFH2Y)

My clubs were picked up in Marco Island on June 1, we're supposed to be delivered to New Hampshire by June 5 or June 7 at the latest. Legless is impossible to get in touch with.

They pushed me off to FEDEX who they had subcontracted to. Even though I have a claim in with FEDEX, no one is reaching out to me. Today is June 21 and I was assured by a conversation with the FEDEX rep yesterday that I would hear about and get some resolution today. It's 5 o'clock I've heard nothing.

To top it off the value of my clubs, shoes, shoe bags, rain, suit, travel, bag, and golf bag amount to $3100.

Not to mention the sentimental value of all of the markers that I've collected.

I've been told that the payout on my claim Will be $100, and then another email told me the maximum amount was $700. Needless to say, I am thoroughly disappointed, aggravated and PO'd at both Lugless and FEDEX

Lugless is one of the worst shipping options I've used. At every step of the way, they kept upselling me on services.

I purchased the most expensive package because their rep convinced me that it comes with better customer support and higher coverage.

My luggage was late in arriving, to begin with. When it did finally arrive, it was damaged beyond repair. There was industrial oil all over the suitcase and was broken in several places. The oil had seeped into the suitcase and damaged clothing as well.

When I opened a claim, lugless tried stonewalling with delayed responses and phone numbers that wouldn't be answered.

Then they asked for pictures several times.

At the end, they denied the claim on frivolous, made-up grounds.

I'm not dropping the matter here but wanted other customers to be aware of this unscrupulous, disrespectful company.

Check their rating and reviews on the Better Business Bureau site before you use them! https://www.bbb.org/us/ny/albany/profile/travel-services/lugless-0041-2********/customer-reviews.