Anonymous
map-marker Mumbai, Maharashtra

Pathetic handling of luggage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
LugLess - Pathetic handling of luggage

I shipped 4 bags to New York from Buffalo. Out of 4 bags, 2 got damaged severely.

Upon contacting lugless, they absolved themselves of any responsibility saying I should've opted for higher coverage plan!

In short, if you don't opt of higher coverage, Lugless will not give a damn about your luggage! Avoid at all costs!!!

View full review
Harmoney Otj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Hope, Pennsylvania

Luggage did not arrive

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review updated Nov 07, 2021

I paid $67 to have my luggage shipped because I am disabled. I leave Tuesday and my luggage has still not arrived.

I had to buy clothes for a wedding I flew in for. You guaranteed 4 days. It will be 8.

Ridiculous, and I want my money back. Mostly, I want my damn luggage.

View full review
1 comment
Guest

Sitting in a ski resort with no clothes or equipment. No way to contact Lugless and no forward contact from them. Never again

Jerica C Yzg

Billing

I have been charged way extra than i received an invoice of! Can you provide me the invoice of the charges charged on my card. It is urgent and of a very high priority

View full review